Bookings & Tickets

Before you can manage passengers, each flight needs a ticket layout assigned. Ticket layouts control what passenger information is collected and how tickets are formatted.

When to use this

Assign a ticket layout when you first schedule a flight that will carry passengers, or when you need to change the ticket format for a specific route or client.

Steps

1. Locate the flight in the table
2. In the Ticket configuration column, open the dropdown menu
3. Select a ticket layout and version from the list (e.g., "Standard Ticket (V1)")
4. The system saves your selection automatically

Result

The flight now has a ticket layout assigned. The selection checkbox becomes enabled, allowing you to select this flight for passenger management. If a newer version of the ticket layout is available, an information icon appears next to the dropdown.

Notes & rules

• Only the latest version of active (non-deactivated) ticket layouts appear in the dropdown
• If you've already issued tickets for a flight, the currently assigned layout version remains available in the dropdown even if newer versions exist
• When a new version is available, an information icon appears to notify you. You can continue using the current version or update to the new one.
• Flights without a layout show a "Select" option in the dropdown

To add or edit passengers across one or more flights, you must first select those flights. The system allows bulk management only when all selected flights share the same ticket layout.

When to use this

Use this when issuing tickets for a multi-leg journey, adding passengers to a single flight, or managing existing bookings across connected flights.

Steps

1. Ensure each flight you want to select has a ticket layout assigned
2. Check the box in the first column for each flight you want to include
3. Verify that all selected flights have the same ticket layout (indicated in the Ticket configuration column)
4. Click Manage tickets/pax in the top-right corner

Result

The Manage pax & tickets window opens, showing all selected flights at the top and a table of passengers and tickets below. You can now add, edit, or cancel tickets for these flights.

Notes & rules

• You can only select flights that have a ticket layout assigned
• If you try to select flights with different ticket layouts, the Manage tickets/pax button remains disabled
• Use the Clear button at the top of the table to quickly deselect all flights
• Selected flights are remembered as you navigate pages and apply filters

When you need to book a passenger on the selected flights, add a new ticket record with the passenger's details.

When to use this

Use this workflow when a client books a new passenger, or when you need to issue additional tickets for existing flights.

Steps

1. Click Manage tickets/pax to open the management window
2. Click Add new passenger at the bottom of the passengers & tickets table
3. A new row appears with empty fields
4. Enter or search for the passenger's details:
   • Client: Select the client booking this ticket (searchable dropdown)
   • ID or Passport: Enter the passenger's identification number (required for PAX database inclusion)
   • Surname, First name, Middle name(s): Enter the passenger's full name
   • Nationality: Select from the country dropdown (if required by the ticket layout)
   • Category: Select passenger category (Adult, Child, Infant, etc.)
   • Date of birth: Enter the passenger's birth date
   • Weight, Luggage weight: Enter as required by the ticket layout
   • Dietary requirements, Comments: Optional fields if enabled in the ticket layout
5. Use the checkboxes in the flight columns to assign this passenger to specific flight sectors
6. Click Save to save the ticket without closing the window, or Submit & save to save and close

Result

A new ticket is created with a unique e-ticket number. The passenger is added to the selected flight sectors. The flight table updates to show the new passenger count and occupancy percentage.

Notes & rules

• E-ticket numbers are generated automatically when you save
• Passengers without an ID or passport are excluded from the PAX database
• At least one flight sector must be selected for each passenger
• You can use the PAX autocomplete search to pre-fill details for passengers already in the PAX database
• Date issued and issued by user are recorded automatically

After tickets are issued, you can update passenger information, change flight assignments, or upload additional documents.

When to use this

Use this when a passenger's details change, when you need to add them to additional flights, or when uploading supporting documents like passports or medical certificates.

Steps

1. Select the relevant flights and click Manage tickets/pax
2. Locate the passenger's row in the table
3. Edit any of the following fields directly in the table:
   • Client assignment
   • Passenger name, ID, nationality
   • Category, date of birth
   • Weight, luggage weight, dietary requirements, comments
4. Change flight assignments by checking or unchecking the boxes in the flight columns
5. To upload documents, click the document upload button (shows badge with current document count)
6. Click Save or Submit & save to apply changes

Result

The ticket record is updated with the new information. If you changed flight assignments, the passenger is added to or removed from those flights. Documents are linked to the ticket and stored securely.

Notes & rules

• You can use the PAX autocomplete to quickly update details from the PAX database
• At least one flight sector must remain selected for each passenger
• The e-ticket number cannot be changed after issuance
• Date issued and issued by user remain fixed once the ticket is created

For certain routes or regulations, you may need to attach supporting documents to passenger tickets (e.g., passport copies, medical certificates, travel authorisations).

When to use this

Upload documents when required by regulations, client requests, or organisational policy.

Steps

1. In the Manage pax & tickets window, locate the passenger
2. Click the green document upload button in the Documents column (shows current document count)
3. The Passenger documents window opens
4. Click Add new document
5. Select a Document type from the dropdown (e.g., Passport, Medical Certificate)
6. Click Upload and select the file from your device
7. Repeat to add multiple documents
8. Click Submit to save and return to the Manage pax & tickets window

Result

Documents are uploaded to secure cloud storage and linked to the passenger's ticket. The document count badge updates to reflect the new total. Uploaded documents are accessible to authorised staff.

Notes & rules

• Document types are configured by administrators in Passenger Services Settings
• You can upload multiple documents per ticket
• Each document must have a type assigned before saving
• To remove a document, click the red trash icon next to it
• Documents are stored in the "ticketdocuments" container in Azure storage

Once tickets are issued, you can generate printable or digital ticket documents for passengers. You can generate individual tickets, multiple tickets at once, or a group ticket covering all passengers.

When to use this

Generate tickets when passengers need proof of booking, for check-in purposes, or to satisfy regulatory requirements.

Steps

For individual tickets:

1. In the Manage pax & tickets window, locate the passenger
2. Click the passenger's e-ticket number in the table
3. The Ticket read-only detail window opens showing the ticket and all passenger information
4. Click the PDF button next to the e-ticket number to generate the document

For multiple individual tickets:

1. At the bottom-right of the Manage pax & tickets window, find All individual tickets:
2. Click the PDF button to generate a document containing all tickets

For a group ticket:

1. At the bottom-right of the Manage pax & tickets window, find Group ticket:
2. Click the PDF button or Print button to generate a single document listing all passengers and flights

Result

A PDF document is generated based on the ticket layout configuration. Individual tickets show passenger details, flight itinerary, e-ticket number with QR code, and any custom fields defined in the layout. Group tickets show a manifest-style view of all passengers and flights.

Notes & rules

• The ticket layout controls the format and content of generated documents
• QR codes are generated automatically and contain the e-ticket number for scanning
• Generated documents can be saved, printed, or emailed to passengers
• Cancelled tickets are marked clearly on generated documents

For each flight, you can view a read-only passenger manifest showing all booked passengers, crew details, and flight information.

When to use this

Use the manifest for flight planning, check-in procedures, regulatory submissions, or to verify passenger counts before departure.

Steps

1. In the flights table, locate the flight
2. In the Summary / Manifest column, click the button with the seat icon
3. The flight passengers window opens

What you'll see

The window displays three sections:

• Flight details: Departure date, flight number, regulation type, aircraft type, registration, capacity, scheduled times, and route
• Crew details: All assigned crew members with their positions
• Passengers: Complete list of booked passengers with their details, seat assignments (if applicable), categories, and ticket status

Result

You have a comprehensive view of everyone on the flight. This view is read-only; to make changes, close this window and use the Manage tickets/pax workflow.

When a passenger cancels their booking, you can mark the ticket as cancelled. Cancelled tickets remain in the system for record-keeping but are excluded from passenger counts and occupancy calculations.

When to use this

Cancel tickets when passengers withdraw from bookings, when flights are rescheduled, or when correcting errors.

Steps

1. Select the relevant flights and click Manage tickets/pax
2. Locate the passenger's row in the table
3. In the Cancel ticket column, click the red ban icon button
4. The ticket is marked as cancelled immediately
5. Click Save or Submit & save to apply the change

Result

The ticket status changes to Cancelled. The passenger is no longer included in active passenger counts or occupancy calculations. The ticket record remains in the system for audit purposes. The button changes to a green restore icon, allowing you to un-cancel the ticket if needed.

Notes & rules

• Cancelled tickets are not deleted—they remain in the system
• To permanently remove an unsaved ticket, use the trash icon instead (only available before the ticket is saved)
• You can un-cancel a ticket by clicking the green restore button
• Cancelled tickets still appear in searches and the Manage pax & tickets window
• Generated ticket documents for cancelled tickets display a "Cancelled" indicator

The main flights table displays the following information:

The page provides multiple ways to locate specific flights:

Search box

Type any of the following searchable terms to filter the flight list automatically:

• Flight number
• Airport code (departure or arrival)
• Aircraft registration
• Aircraft type

Search results update automatically after a short delay (500 milliseconds). Hover over the info icon next to the search box to see the list of searchable terms.

Period selection

The period dropdown allows you to filter by date range:

• Yesterday: Flights from the previous day
• Today: Flights scheduled for today
• Tomorrow: Flights scheduled for tomorrow
• Previous 7 Days / Previous 30 Days: Historical flights
• Next 7 Days / Next 30 Days: Upcoming flights
• Custom: Specify a custom date range
• All: Show all flights (no date filter)

Advanced filters

Click the filters dropdown to access additional filtering options:

• Aircraft Types: Filter by aircraft type
• Aircraft: Filter by specific aircraft registration
• Roles: Filter by assigned crew roles
• Crew Positions: Filter by crew positions
• Crew Members: Filter by specific crew members
• Countries (Dept.): Filter by departure country
• Countries (Arr.): Filter by arrival country
• Clients: Filter by client bookings

When you click Manage tickets/pax, a large window opens with two main sections:

Selected flights section

The top section displays all selected flights in a table showing:

• Flight number
• Day and date
• Route (departure and arrival airports)
• STD and STA in UTC
• Aircraft and crew
• Seating configuration

Passengers & tickets section

The main table lists all passengers and tickets for the selected flights. You can search for specific passengers, adjust items per page, and see all passenger details in editable columns:

• E-ticket number (click to view ticket details)
• Client (searchable dropdown)
• ID or Passport (with info about PAX database inclusion)
• Surname, First name, Middle names
• Nationality (if required by ticket layout)
• Category (Adult, Child, Infant, etc.)
• Date of birth and calculated age
• Weight and luggage weight (if required by ticket layout)
• Dietary requirements and comments (if enabled in ticket layout)
• Date issued and issued by user (read-only)
• Documents button with badge showing count
• Flight sector columns with checkboxes to assign passengers to specific flights
• Cancel ticket button

Window controls

At the bottom of the window, you'll find:

• Add new passenger: Creates a new blank row for ticket entry
• Save: Saves changes without closing the window (shows "Saving..." when processing)
• Submit & save: Saves changes and closes the window
• Cancel: Discards changes and closes the window
• Last saved: Displays the last save timestamp

Bulk document generation

At the bottom-right corner, two options allow you to generate multiple tickets at once:

• All individual tickets: Generates a PDF with all passenger tickets
• Group ticket: Generates a manifest-style document for all passengers and flights (PDF and print options available)