Contact Musket Support
Send an in-app support request with your issue details and an optional attachment.
Open the Support contact panel from the top-right user menu, describe the problem, and submit. You'll see operating hours and direct contact details there too.
1 Open the Support contact panel
- While signed in, open the top-right user menu (user icon/name) and select Support contact (opens a side panel).
- On mobile, the same top-right user menu opens the dropdown that includes Support contact.
- The panel shows fields for subject, description, contact number, and an optional attachment.
- Support contact details and operating hours are listed at the bottom of the panel.
The Support contact option is part of the signed-in user dropdown (desktop and mobile).
2 Submit a support request
- Subject: brief summary of the issue (max 100 characters).
- Description: explain what you were doing, what you expected, and what happened.
- Contact number: add a number where support can reach you.
- Attach document (optional): add one file (image, PDF, Word, Excel, video, audio) up to 20 MB.
- Select Submit. Musket assigns an issue number automatically and sends the request to support.
If the panel shows a spinner with “Submitting…”, wait for it to finish. The panel closes after submission.
3 What happens after you submit
- Musket generates an issue number for tracking (includes your company code and date).
- The request goes to the Musket support team; they’ll contact you using the details you provided.
- Support hours shown in the panel: Mon - Fri (06:00 - 14:00 UTC). Outside hours, responses may be slower.
4 Tips for faster resolution
- Include exact steps, timestamps, and any error messages in the description.
- Attach a screenshot or file (up to 20 MB) if it clarifies the issue.
- Provide a reachable contact number and timezone if you’re outside UTC+2.