3rd Party Operators
Manage external maintenance organisations that service your aircraft fleet.
1 What's on this page
The 3rd Party Operators page maintains a register of external maintenance organisations that provide services for your aircraft. This page allows you to add new operators, update their contact information, and manage their active status in the system.
Key Features
- Operator registry: Centralised database of third-party maintenance organisations
- Contact management: Store email and phone contact details
- Active status control: Activate or deactivate operators as needed
- Search capability: Quickly find operators by company name
- Company details: Store full company information including address and banking details
Page Areas
- Search Bar: Top-left field for filtering operators by name
- View Toggle: Centre radio buttons to switch between Active and Deactivated views
- Add Button: Top-right button to create new operator records
- Operators Table: Main table displaying operator information with action buttons
Who can access: Maintenance staff with the appropriate 3rd Party Operators permission can view and manage this page. Users without this permission see an access notification.
Third-party operators registered here can be associated with aircraft in your fleet, enabling tracking of external maintenance work and operator-specific documentation.
2 Adding a new operator
Create a new third-party operator record to add an external maintenance organisation to your system.
- Click the Add Operator button at the top-right corner of the page
- A window opens with fields for operator details:
- Company name: Full legal name of the operator organisation (required)
- Email: Primary contact email address for the operator
- Phone: Primary contact phone number
- VAT number: Tax registration number if applicable
- Banking details: Bank account information for payments (multi-line field)
- Company address: Full postal address of the operator (multi-line field)
- Company logo: Optional logo image upload for the operator
- Fill in at least the required Company name field
- Click Save to create the operator record
Result: The new operator appears immediately in the Active operators table. The page automatically refreshes to show the updated list.
3 Searching for operators
Use the search bar to quickly locate specific operators in your register.
- Type any part of the operator name in the search field at the top-left
- The table filters in real-time as you type
- Clear the search field to display all operators again
4 Editing operator information
Update contact details and company information for existing operators.
- Ensure you're viewing the Active operators table (use the radio buttons at the top centre)
- Locate the operator you want to edit in the table
- Click the blue Edit button () in the first column of the operator's row
- The operator details window opens with current information pre-filled
- Make your changes to any fields
- Click Save to update the record, or Cancel to discard changes
5 Deactivating an operator
Deactivate operators that are no longer providing services to your organisation. Deactivated operators remain in the system for historical reference but are removed from active selections.
- In the Active operators table, locate the operator to deactivate
- Click the red Deactivate button () in the last column of the operator's row
- The operator immediately moves from the Active table to the Deactivated table
- Switch to the Deactivated view using the radio buttons to verify the change
6 Reactivating an operator
Restore a previously deactivated operator to active status if you resume working with that organisation.
- Switch to the Deactivated view using the radio buttons at the top centre
- Locate the operator in the Deactivated operators table
- Click the green Activate button () in the last column
- The operator immediately moves back to the Active operators table
7 Feature reference
7.1 Active operators table
The Active operators table shows all third-party maintenance organisations currently available for selection across the system. This is the default view when you open the page.
Table Columns
| Column | Meaning | Notes |
|---|---|---|
| Edit | Opens the operator details window for editing | Blue button with pencil icon |
| Company Name | Full legal name of the operator organisation | Searchable field |
| Contact Email | Primary email address for the operator | May be empty if not provided |
| Contact Phone | Primary phone number for the operator | May be empty if not provided |
| Deactivate | Moves the operator to deactivated status | Red button with ban icon |
The table is sorted alphabetically by company name. If there are more than 15 operators, pagination controls appear at the bottom of the table. You can adjust the number of items per page using the dropdown above the table (15, 30, or 60 items per page).
7.2 Deactivated operators table
The Deactivated operators table shows all third-party operators that have been removed from active use. Access this view by selecting the Deactivated radio button at the top centre of the page.
Table Columns
| Column | Meaning | Notes |
|---|---|---|
| Name | Company name of the deactivated operator | Sortable column (click header to sort) |
| Activate | Moves the operator back to active status | Green button with plus icon |
The deactivated table shows minimal information compared to the active table. To view full details of a deactivated operator, reactivate it first, then use the edit button.
7.3 Operator details window
The operator details window opens when you add a new operator or edit an existing one. It provides fields for comprehensive company information.
Window Fields
| Field | Purpose | Required? | Notes |
|---|---|---|---|
| Company name | Legal name of the operator organisation | Yes | Must be unique; appears in all operator lists |
| Primary contact email address | No | Used for communication and documentation | |
| Phone | Primary contact phone number | No | Format not enforced; enter as preferred |
| VAT number | Tax registration number | No | Used for invoicing and tax documentation |
| Banking details | Bank account information for payments | No | Multi-line text field; supports detailed account information |
| Company address | Full postal address of the operator | No | Multi-line text field; include full address details |
| Company logo | Logo image upload | No | Appears in reports and documentation |
7.4 Pagination
When your operator list contains 16 or more entries, pagination controls appear to help navigate large lists efficiently.
- Items per page: Choose 15, 30, or 60 entries per page using the dropdown above the table (appears when 16+ entries exist)
- Page navigation: Use the numbered buttons or arrows below the table to move between pages
- Current page: The active page number is highlighted in the pagination controls
8 Rules and validations
8.1 Permission requirements
Access to the 3rd Party Operators page is controlled by maintenance permissions. Users must have the appropriate third-party operators permission to view and manage this page.
8.2 Data validation
The following validation rules apply when adding or editing operators:
Validation Rules
- Company name is required: You cannot save an operator without a company name
- Unique names: While not strictly enforced, duplicate operator names may cause confusion
- Email format: Email addresses are validated for proper format if provided
9 Troubleshooting
9.1 Empty search results
Issue: "There are no active 3rd party operators for your search terms" appears even when you know operators exist.
Causes:
- Search term doesn't match any operator names
- All matching operators are deactivated
- Search is case-sensitive to special characters
Solutions: Clear the search field to show all operators, or switch to the Deactivated view to check if the operator was deactivated. Try searching with partial names or different spelling.
9.2 Cannot save operator
Issue: Save button doesn't respond or shows an error.
Causes:
- Company name field is empty (required field)
- Email format is invalid if provided
- Network connection issue
Solutions: Ensure the company name is filled in. Check email format if provided. Verify your network connection and try again.
9.3 Missing operators in dropdowns
Issue: An operator doesn't appear in dropdown menus on other pages (e.g., aircraft association).
Cause: The operator is deactivated.
Solution: Switch to the Deactivated view on this page and reactivate the operator using the green Activate button.