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1 What's on this page

The Company Documents page displays your organisation's document library in a hierarchical structure. Documents are organised into groups and categories, making it easy to find specific manuals, procedures, policies, or operational documents. You can search across all documents, expand or collapse groups, and view details such as issue numbers, effective dates, and expiry dates.

What you see here

Hierarchical document tree: Documents organised in expandable groups and categories
Search box: Filter documents by name or other attributes
Expand/collapse controls: Buttons to expand or collapse all groups at once
Document details table: Columns showing document information including issue numbers, dates, and status
Status badges: Visual indicators showing document validity, expiry, and other statuses

Key concepts

Organisation Library: The central repository of company documents accessible to authorised users
Document groups: Categories that organise related documents together (e.g., Flight Operations, Safety, Maintenance)
Issue/Revision number: Version identifier for each document (e.g., "Rev 5", "Issue 2.1")
Hard copy: The downloadable PDF or file version of a document
Access levels: Permissions that determine what you can see and download

Read-only view: My Portal: Company Documents is a read-only page. You can view and download documents you're authorised to access, but you cannot upload, edit, or manage documents from this page.

Document management: Document uploads, revisions, and assignments are managed by administrators and document controllers through the Organisation module. If you need a document that you cannot access or notice an issue with a document, contact your document controller or administrator.

2 Search for documents

Use the search box at the top of the page to quickly find specific documents. The search filters documents in real-time as you type, and automatically expands groups that contain matching documents.

How search works

Real-time filtering: Results update as you type
Auto-expand: Groups containing matches automatically expand
Fuzzy matching: Finds documents even with slight spelling variations (80% match threshold)
Searches all levels: Matches document names, group names, and custom field values

Search tips

Enter part of the document name (e.g., "operations" finds "Flight Operations Manual")
Clear the search box to see all documents again
Search is case-insensitive
Use specific terms for faster results (e.g., "MEL" instead of "maintenance")

3 Navigate the document tree

Documents are organised in a hierarchical tree structure with groups containing sub-groups and individual documents. Use the expand and collapse controls to navigate through the structure efficiently.

Expand and collapse groups

Individual groups

Click the arrow icon next to a group name to expand or collapse that specific group. The arrow rotates 90° when the group is expanded.

Expand all

Click the + button at the top of the table to expand all groups at once, showing the entire document structure.

Collapse all

Click the − button at the top of the table to collapse all groups, showing only top-level categories.

Understanding the tree structure

Visual hierarchy

Indentation: Each level of the tree is indented further to the right, showing parent-child relationships
Icons: Different icons indicate groups (folders) versus individual documents (files)
Expandable indicators: Arrow icons appear next to groups that contain sub-items
Disabled arrows: Groups with no accessible content show a greyed-out arrow

Note: You only see documents and groups you're authorised to access. Some groups may appear empty or hidden if you don't have the required permissions. This is normal and protects sensitive organisational information.

4 View and download documents

Each document row in the table displays important information and provides access to the latest published version. Depending on your access level, you may be able to view document details or download hard copies.

Viewing a document

How to view

Locate the document in the table
Look for the Hard copy column
Click the magnifying glass button to view the document
The document opens in a preview window where you can read and download it

Access permissions

Your ability to view and download documents depends on your assigned access level:

Basic Read Only

You can see the document listed but cannot download or view its content. The view button is disabled with a "Not authorized" message.

Hard Copy Download

You can view and download the document's hard copy. The view button is enabled when a file is available.

Owner

Full access including viewing, downloading, and managing the document (management features are in the Organisation module).

No file uploaded: If a document shows "No file uploaded" when you hover over the view button, it means the document type exists in the library but no hard copy has been uploaded yet. Contact your document controller if you need this document urgently.

5 Understanding document information

The Company Documents table displays essential information about each document to help you identify the correct version and assess its validity.

Standard columns

Document table columns

Column	Meaning	Notes
Name	The document or group name	Groups are shown with folder icons; documents with file icons. Long names are truncated with a popover to show the full name.
Hard copy	View/download button for the document file	Click the magnifying glass to view. Button is disabled if you don't have download permissions or if no file is uploaded.
Issue/revision #	The version identifier for this document	Examples: "Rev 5", "Issue 2.1", "v3.0". Always displays the latest published version.
Effective date	The date this version of the document became active	Formatted as "DD MMM YYYY" (e.g., "15 Nov 2024"). Also called "Date of issue".
Expiry date	The date this document expires and needs renewal	Formatted as "DD MMM YYYY". Blank if the document doesn't expire. Check status badges for expiry warnings.
Status	Visual badges showing the document's current state	See "Document statuses" section below for details on status badges.

Custom columns

Your organisation may configure additional custom columns to display specific information relevant to your operations. These appear between the "Expiry date" and "Status" columns. Custom columns might include fields like "Document owner", "Department", "Aircraft type", or other organisation-specific metadata.

Latest version only: The table always shows the latest published version of each document. Previous versions are retained in the system but are not displayed in My Portal. If you need access to historical versions, contact your document controller.

6 Document statuses

Status badges provide at-a-glance information about each document's validity, expiry timeline, and compliance state. These colour-coded badges appear in the Status column.

Common status badges

Validity statuses

Valid	Document is current and within its validity period
Expiring Soon	Document is approaching its expiry date and will need renewal
Expired	Document has passed its expiry date and may not be valid for use

Other statuses

No Published Items	Document type exists but no version has been published yet
Non-Expiring	Document doesn't have an expiry date and remains valid indefinitely

Using expired documents: Always check document statuses before relying on them for operational decisions. Using expired documents may constitute a compliance violation.

If you notice an expired or expiring document that you need for your work, notify your supervisor or document controller immediately so they can arrange for renewal or replacement.

7 When documents aren't visible

If you cannot find a document you're looking for or a group appears empty, there are several possible reasons related to access control and document status.

Common reasons

Access restrictions

You only see documents you're explicitly authorised to access. You won't see:

Documents assigned to other roles or users
Documents in groups you don't have access to
Sensitive documents restricted to specific personnel

Document status

Documents may not appear if:

They haven't been published yet
They've been archived or deleted
They're in draft status awaiting approval
No published version exists for your user account

What to do

Request access

If you need access to a document that's not visible:

Confirm the exact name and location of the document you need
Contact your document controller, administrator, or supervisor
Explain why you need access (e.g., job requirement, training, specific task)
Wait for approval and permission assignment
Refresh the page once you've been notified that access has been granted

Security by design: The Company Documents system is designed to restrict access to only those who need it. This protects sensitive operational information and ensures compliance with document control requirements. If you regularly need access to certain documents, speak with your supervisor about updating your role permissions.

8 Related pages

For related document management and personal documentation needs, see these other pages:

Within Musket

Your Recency & Documents (My Portal) – Manage your personal documents, licences, and recency tracking
Organisation Library (Organisation module) – Full document management including uploads, revisions, and assignments (administrators only)
Dashboard – View alerts for documents requiring attention

Support

Contact Support – Get help if you experience technical issues viewing or accessing documents
Document controller – Contact your organisation's document controller for document-related questions or access requests
Administrator – Contact your Musket administrator for permission or role-related issues

Company Documents